Effective Date: 15 Jan 2025
Last Updated: 15 Jan 2025

1. Introduction

Welcome to FIZBI (the “Site”), operated by Zero Byte Inc. (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information in a transparent, responsible manner. This policy describes the types of information we collect, how we use and share it, your rights, and how you can contact us regarding your information.

By accessing or using the Site, purchasing products (physical or digital), subscribing to newsletters or SMS marketing, or otherwise interacting with us, you accept the practices described in this Privacy Policy.

2. Information We Collect

We collect a variety of information about you when you use our Site, place orders, subscribe to communications, or interact with our marketing and analytics tools. Broadly, we collect:

2.1 Information You Provide Directly

  • Name, email address, postal/shipping address, billing address, phone number (if provided)
  • Account credentials if you create an account (username/password)
  • Payment and transaction information (via third-party processors; we do not store full credit card numbers)
  • Order history and product download/access history (for digital goods)
  • Newsletter and SMS subscription status, marketing preferences
  • Customer service communications (questions, feedback)
  • Any other information you choose to provide (e.g., through contact forms, surveys)

2.2 Information Collected Automatically

  • Device and browser information (IP address, browser type and version, operating system)
  • Website usage information: pages visited, time on site, referring URL, search terms, click behaviour
  • Cookie and other tracking technology data (see Section 4)
  • Device identifiers if you access via mobile or other devices; usage data tied to your browsing or interacting with our Site

2.3 Information From Third-Parties and Partners

We also receive information about you from third-party services we use. These may include:

  • Payment processors (e.g., PayPal)
  • Analytics and advertising tools (e.g., Google Site Kit, Facebook Pixel, TikTok)
  • Plugins and integrations within our WordPress/WooCommerce platform
    This information can include aggregated or individual user behaviour, demographic data, or tracking data linked to your activity on our Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders (physical goods shipping, digital goods access and delivery)
  • To manage your user account, if you choose to create one
  • To send you newsletters, SMS messages, promotional offers, and marketing communications when you have opted in
  • To respond to your inquiries or requests, including customer support
  • To operate, maintain and improve our Site, services and offerings
  • To personalise your experience on our Site and show you content or advertising relevant to your interests
  • To conduct analytics, measurement and performance tracking of our marketing and site usage
  • To detect, prevent and address fraud, security issues or other illegal or harmful behaviour
  • To comply with legal obligations or protect our rights, property or safety

4. Cookies and Tracking Technologies

We, and our third-party service providers, use cookies, web beacons, pixels, local storage and other tracking technologies to collect or receive information from your device and use that information to provide measurement services, behavioural advertising, analytics and personalise your experience.

Third-party tools we use may include (but are not limited to) Google Analytics, Google Site Kit, Facebook Pixel, TikTok advertising/tracking, WooCommerce Google integrations, and other WordPress plugins.

You can control cookies via your browser settings (for example by blocking or deleting cookies). However, if you disable cookies, some features of the Site may not function properly.

5. Sharing and Disclosure of Information

We may disclose your personal information in the following circumstances:

  • To our service providers and contractors who perform services on our behalf (such as payment processors, shipping carriers, email/SMS marketing platforms, analytics providers, hosting providers)
  • To advertising and remarketing partners (such as Google, Facebook, TikTok) who use your information to deliver targeted advertising or measure ad performance
  • To comply with legal obligations, such as responding to subpoenas, court orders or regulatory investigations, or protecting our rights, property or safety
  • In connection with a sale, merger, acquisition, or other change in business ownership (in which case your information may be transferred to the successor entity)
  • With your consent or at your direction

“Sale” or “Sharing” Defined

Under certain state laws (e.g., the California Consumer Privacy Act (CCPA)/California Privacy Rights Act (CPRA)), “sale” or “sharing” of personal information may include providing data to third parties for targeted advertising or analytics. If applicable, you have the right to opt-out of such sale or sharing of your personal information (see Section 9).

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When no longer needed for these purposes, we will either delete or anonymise the information.

7. Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. Although we strive to protect your data, no method of transmission or storage over the internet or electronic systems is completely secure. Therefore, we cannot guarantee absolute security.

8. Children’s Privacy

Our Site and services are intended for a general adult audience and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete that information as soon as practicable.

9. Your Privacy Rights (Residents of California & Other Applicable U.S. States)

If you are a resident of California (or another state with similar privacy laws), you may have the following rights:

  • Right to Know: You can request details about what categories of personal information we collected about you, the sources of that information, the business or commercial purpose for collecting it, and the categories of third parties with whom we shared it.
  • Right to Delete: You can request that we delete personal information we hold about you (subject to certain exceptions).
  • Right to Opt-Out of Sale or Sharing: You can request that we do not “sell” or “share” your personal information for targeted advertising or marketing purposes.
  • Right to Non-Discrimination: You will not be treated differently (e.g., denied goods or services) because you exercised any of your rights.
  • Right to Correct: (Under certain laws like CPRA) You may request correction of inaccurate personal information.

How to Exercise Your Rights

To submit a request, please email us at: privacy@fizbi.shop.
Please include enough information for us to reasonably verify your identity and locate your information. We will respond to your request in the time frame required by applicable law. We may ask for additional information to verify your identity or clarify your request.

10. International Data Transfers

Although our business is headquartered in Canada (Zero Byte Inc.), we operate globally and may transfer your personal information to jurisdictions outside your home country (including Canada and the United States). By using our Site, you consent to this transfer of your information. We will maintain appropriate safeguards to protect your personal information in accordance with this Policy.

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time in our sole discretion. When we do, we will revise the “Last Updated” date at the top of this page. In some cases, we may provide you with additional notice (such as email) if required by applicable law. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Zero Byte Inc.
Email: privacy@fizbi.shop