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Awaiting Order Arrival

How do I know if my order has been placed successfully?

Once your order is placed, you’ll receive an order confirmation email from FIZBI containing your order number, summary of items purchased, and estimated delivery time.
If you haven’t received it within 10–15 minutes, please check your spam or promotions folder, or contact us at privacy@fizbi.shop.

How can I track my order?

When your order ships, you’ll receive a shipping confirmation email with a tracking link and carrier details (e.g., USPS, UPS, FedEx, or DHL).
You can also log in to your FIZBI account or use our Track Order page to view real-time shipping status.

How long will delivery take?

Delivery times vary based on product type and your location:

  • U.S. Orders: Typically delivered within 3–7 business days.

  • International Orders: Usually arrive within 10–20 business days, depending on customs clearance and courier availability.
    Digital goods (eBooks, downloads, etc.) are delivered instantly or within minutes via email after successful payment.

Note: During peak seasons or promotions, there may be slight delays due to high order volume or carrier congestion.

My tracking number shows “Awaiting Shipment.” What does that mean?

“Awaiting Shipment” means your order has been confirmed and is being processed in our warehouse.
Most orders are dispatched within 1–3 business days. Once your package ships, your tracking link will update automatically with carrier details.

My tracking number hasn’t updated for a few days — should I be worried?

Not necessarily. Sometimes, carriers experience scanning or tracking delays, especially during weekends or holidays.
If the tracking hasn’t updated for more than 5 business days, please email privacy@fizbi.shop with your order number so we can investigate with the courier.

What if my order is delayed or lost in transit?

If your order is delayed beyond the estimated delivery window, contact us — we’ll contact the shipping partner to locate your package.
If a package is confirmed lost, we’ll offer a replacement or full refund at no extra cost.

I ordered multiple items, but only received one — where’s the rest?

Some products may ship separately from different warehouses or suppliers to ensure faster delivery.
Check your shipping confirmation email — if multiple tracking numbers are listed, your remaining items will arrive in separate packages within a few days.

What happens if I’m not home at the time of delivery?

Most carriers will:

  • Attempt delivery again on the next business day, or

  • Leave a pickup notice for collection at your local post office or courier facility.

You can also reschedule or redirect delivery using the courier’s tracking link.

What if I entered the wrong shipping address?

If you notice an incorrect address, contact us immediately at privacy@fizbi.shop.
If your order hasn’t shipped yet, we’ll correct it for you.
Once the order has been shipped, we can’t modify the address, but you may contact the carrier directly to request a reroute (additional charges may apply).

My tracking says “Delivered,” but I didn’t receive my package. What should I do?

If tracking shows “Delivered” but you haven’t received the package:

  1. Check around your property (porch, mailbox, reception area, etc.).

  2. Ask neighbors or household members if they accepted delivery on your behalf.

  3. Wait 24 hours — occasionally, carriers mark items delivered before actual hand-off.
    If the package still doesn’t appear, email us at privacy@fizbi.shop. We’ll verify the delivery with the courier and take necessary action.

Ordering & Payment

How do I place an order on FIZBI?

Ordering is simple!

  1. Browse our products and select the item(s) you wish to purchase.

  2. Choose your preferred options (size, color, or quantity) and click Add to Cart.

  3. Proceed to Checkout, fill in your shipping and billing details, and select a payment method.

  4. Once your order is successfully placed, you’ll receive an order confirmation email with your order number and summary.

What payment methods are accepted?

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as PayPal and other secure gateways integrated through WooCommerce.
All payments are processed through SSL-encrypted connections, ensuring your financial data is safe and never stored on our servers.

Can I use multiple payment methods for one order?

At this time, we can only process one payment method per order.
If you’d like to use multiple cards or payment types, you can split your purchase into separate orders.

Can I modify or cancel my order after payment?

If your order has not yet shipped, you may request a cancellation or edit within 12 hours of placing it.
Please email privacy@fizbi.shop immediately with your order number and request details.
Once an order is marked as Processing or Shipped, it cannot be changed — but you may still be eligible for a return or exchange after delivery.

What should I do if my payment is declined or I’m charged twice?

If your payment is declined:

  • Double-check your billing details and card information.

  • Ensure your bank or PayPal account has sufficient funds and authorization for online transactions.

  • Try again using another payment method if needed.

If you believe you’ve been charged twice, contact us at privacy@fizbi.shop with your order confirmation and transaction details.
We’ll verify the payment with our processor and issue a prompt refund for any duplicate charges.

After sales

What should I do if I receive the wrong or damaged product?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at privacy@fizbi.shop.
Include your order number, clear photos of the product, packaging, and shipping label.
Once verified, we’ll offer a replacement, store credit, or full refund according to our Return & Refund Policy.

How do I request an exchange or return after delivery?

To initiate a return or exchange:

  1. Email privacy@fizbi.shop with your order number and reason for return.

  2. Wait for our Return Authorization (RA) confirmation and instructions.

  3. Ship the item back in its original condition and packaging.
    Once received and inspected, we’ll process your refund or replacement within 5–10 business days.

Please note that digital items and final-sale products are non-returnable.

Can I get support for digital products after purchase?

Yes! If you experience issues accessing or using a digital download, simply email privacy@fizbi.shop with your order number and a short description of the problem.
Our support team will resend your download link, provide technical assistance, or issue a replacement file if the content was corrupted or inaccessible.

How do I contact FIZBI for after-sales assistance?

You can reach our customer-care team anytime by emailing privacy@fizbi.shop.
Please include your order number and a clear explanation of your issue.
We aim to respond within 1–2 business days to resolve your request quickly and professionally.

What if I’m not satisfied with my purchase?

Your satisfaction is our top priority.
If you’re unhappy with your purchase for any reason, please reach out to us at privacy@fizbi.shop.
Depending on the situation, we may offer a refund, exchange, or store credit.
We review all cases individually and strive to ensure every FIZBI customer feels valued and supported.

Refund

How long does it take to receive my refund?

Once your returned item is received and inspected, we’ll notify you by email.
If approved, your refund will be processed within 5 to 10 business days to your original payment method.
Processing times may vary depending on your bank or payment provider (PayPal, credit card, etc.).

How will I know if my refund has been approved?

After we receive and inspect your returned product, you’ll receive an email confirmation stating whether your refund request was approved or denied.
If approved, you’ll also get a refund confirmation email once the payment has been issued.

What should I do if I haven’t received my refund yet?

If you haven’t received your refund after 10 business days:

  1. Check your bank or PayPal account again.

  2. Contact your payment provider — it may take time before the refund is officially posted.

  3. If you still don’t see it, email us at privacy@fizbi.shop with your order number, and we’ll verify the refund status with our processor.

Can I get a refund for digital products or downloads?

Digital items are non-refundable once accessed or downloaded.
However, refunds may be considered if:

  • You purchased a duplicate item by mistake,

  • The file is corrupted or inaccessible, or

  • There was a technical issue preventing delivery.
    Please email privacy@fizbi.shop with proof of the issue, and we’ll review your request promptly.

Will my shipping costs be refunded?

Shipping fees are non-refundable, except when:

  • The product arrived damaged, defective, or incorrect, or

  • The return was due to an error on our part.
    In such cases, we’ll cover the shipping cost or issue a prepaid return label.